CRITICAL INCIDENT SUPPORT WHEN YOU NEED IT MOST
Critical Incident Response & National Expertise
Trusted support for Crisis, Trauma & Recovery – anywhere in Australia
At InTO Consulting, we specialise in responsive, trauma-informed support for individuals, teams, and organisations impacted by critical incidents. Since 2018, we’ve delivered crisis response services across metropolitan, regional, and remote Australia – supporting over 30,000 people through high-impact events.
Our team, collectively brings decades of frontline experience, working across the country – particularly in areas where resources are limited and support is urgently needed.
What we respond to:
We support a wide range of incidents, including but not limited to:
- Natural disasters (fire, flood, drought)
- Road, rail, sea, and air trauma
- Suicides and sudden deaths
- Assaults, threats, and workplace violence
- Medical errors, adverse events, and clinical trauma
- Community violence and unsafe behaviours
- Cultural conflict and cumulative, secondary, and vicarious trauma in remote areas
- Student/staff deaths or major incidents in education settings
- Vicarious and cumulative trauma in health, first responder, and frontline teams
Rural, remote & cultural capability
Our team is deeply experienced in working in remote, rural, and cross-cultural settings – including Aboriginal communities – where incidents often carry additional complexity. We provide:
- On-site and remote response options
- Cultural briefings and appropriate support for Aboriginal staff
- Coordination of logistics, safety, and team debriefing
- Supervision and oversight for local support workers
Why InTO:
- Rapid response—metro, regional, and remote
- Culturally safe, trauma-informed practice
- Proven experience with health, education, emergency services, and first responders
- Reduces organisational impact: lower turnover, reduced distress, fewer WorkCover claims
- Builds resilient teams and sustainable internal capability
Wherever your people are, InTO is ready to respond – with calm, care, and clarity
Crisis capability & leadership development
Beyond direct incident response, InTO Consulting offers targeted training and support to build internal organisational capability, including:
- Crisis and Emergency Leadership Training
Incident assessment, crisis communications, scenario fundamentals - Debriefs and Simulation Exercises
Post-incident debriefs, training sessions, scenario facilitation and assurance activities - Coaching & Mentoring for Incident Management Teams
Pre-incident support for IMT leaders and members to build confidence, enhance decision-making, and complement in-house training
